Got Questions About
1xbt? We Have Answers.

You must be at least 21 years old to register and play on 1xbt. This is a non-negotiable requirement in line with Philippine law and PAGCOR regulations governing online gambling. We verify age during the KYC process, and any account found to belong to a player under 21 will be immediately suspended. Deposits will be returned and any winnings forfeited.

To complete KYC on 1xbt, you will need to submit a valid government-issued photo ID. Accepted documents include:

• Philippine Passport
• Driver's Licence (LTO)
• SSS or UMID Card
• PhilSys National ID
• Voter's ID

A selfie holding your ID may also be requested. KYC is required before your first withdrawal is processed. The review typically takes 24–48 hours on business days.

No. Each player is permitted only one active account on 1xbt. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the 1xbt Login page or contact our support team via live chat.

Go to the 1xbt Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link expires after 30 minutes for security reasons. If you do not receive the email, check your spam folder or contact our 24/7 live chat support team for assistance.

1xbt supports the most popular payment methods used by Filipino players:

• GCash — instant deposits and fast withdrawals
• PayMaya — seamless e-wallet transfers
• BPI — online banking transfer
• BDO — online banking transfer
• Metrobank — online banking transfer

All transactions are processed in Philippine Peso (₱). Additional payment options may be available — check the cashier section of your account for the latest list.

The minimum deposit on 1xbt varies by payment method, but is generally set at ₱100 for e-wallet options like GCash and PayMaya, making it accessible for players across the Philippines — whether you are in Makati, Cebu, or Davao. Bank transfer minimums may be slightly higher depending on your bank's own transfer limits.

1xbt processes withdrawal requests within 24 hours for verified accounts. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on your bank's processing schedule. KYC verification must be completed before your first withdrawal can be processed.

1xbt does not charge platform fees on standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. Any applicable fees will be displayed in the cashier before you confirm a transaction.

Common reasons for withdrawal delays include:

• KYC verification has not been completed or documents are pending review
• The withdrawal amount exceeds your daily or weekly limit
• A bonus wagering requirement has not yet been met
• Additional security checks triggered by unusual account activity
• Bank processing delays outside of 1xbt's control

If your withdrawal has been pending for more than 48 hours, please contact our support team via 24/7 live chat with your transaction reference number.

1xbt offers a generous welcome package for new Filipino players. The exact bonus terms — including match percentage, maximum bonus amount in ₱, and eligible games — are displayed on the promotions section of the platform after you log in. Bonuses are subject to wagering requirements before withdrawal. Visit the 1xbt Casino page for more details on current offers.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 30x wagering requirement means you need to place a total of ₱30,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Full details are in the bonus terms on the platform.

Yes. If you prefer to play without bonus restrictions, you can decline any bonus offer at the time it is presented. You can also contact our support team to have an active bonus removed from your account, though any bonus funds and associated winnings will be forfeited. Some players prefer this approach to keep their withdrawals unrestricted — it is entirely your choice.

1xbt offers a wide range of games to suit every type of Filipino player:

• Slots — hundreds of titles from top providers. Visit the Slot page to browse.
• Bingo — classic and modern bingo variants. See the Bingo page.
• King of Fishing — the popular arcade fishing game. Check out King of Fishing.
• Live Casino — real dealers, real-time action. Explore 1xbt Casino.
• Sports Betting — PBA, NBA, UFC, boxing, and more via the Platform.

Yes. The 1xbt platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, make deposits and withdrawals, claim bonuses, and contact support directly from your smartphone — no app download required, though a dedicated app may be available. Visit the Platform page for more information on mobile access.

All games on 1xbt use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game information panel.

If you feel you need a break from gambling, 1xbt makes it easy to self-exclude. Simply contact our support team via 24/7 live chat and request a self-exclusion. You can choose a temporary period — 7 days, 30 days, 90 days, or 6 months — or request a permanent exclusion. Once activated, self-exclusion cannot be reversed during the exclusion period. For more details, visit our Responsible Gaming page.

Yes. 1xbt provides deposit limits, loss limits, and session time limits to help you stay in control of your gaming. You can set daily, weekly, or monthly caps. Reductions take effect immediately, while increases require a 24-hour cooling-off period. Contact our support team or visit your account settings to configure your limits. Full details are on the Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR operates a responsible gaming programme with a national self-exclusion registry. The Department of Health (DOH) also provides mental health support services. Our 1xbt support team is available 24/7 via live chat and can refer you to professional counselling resources. You are never alone — please reach out. See our Responsible Gaming page for more information.

1xbt uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable data protection regulations. For full details on how we collect, use, and store your data, please read our Privacy Policy.

If you suspect that someone has accessed your 1xbt account without your permission, take the following steps immediately:

• Change your password via the 1xbt Login page
• Contact our 24/7 live chat support team to flag the issue and temporarily lock your account
• Review your recent transaction history for any unauthorised activity
• Update the password on your linked email account as well

We recommend enabling two-factor authentication (2FA) on your account for an extra layer of security.

1xbt does not sell your personal data to third parties. We may share limited information with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating the platform and complying with legal obligations. All third-party partners are bound by confidentiality agreements. For the full picture, read our Privacy Policy.